Terms & Conditions

Welcome to Arrow Office Supply! These Terms & Conditions govern your use of our website, as well as any purchases or transactions made through our retail or online store. By accessing our website or making a purchase, you agree to abide by these terms. Please read them carefully before proceeding.

1. Use of Website

  • Our website is intended for personal and non-commercial use only. You may not use our website for any illegal or unauthorized purpose.
  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website without our express written permission.
  • All goods displayed on Arrow Office Supply’s website are uploaded with images, descriptions, model numbers, product features, prices, and warranty details where applicable. While we make every effort to ensure accuracy, minor variations may occur (e.g., due to screen brightness or manufacturing updates).

2. Products and Pricing

  • We make every effort to accurately display product descriptions, images, and prices on our website. However, we do not guarantee that all information is always accurate, complete, or current.
  • Prices are subject to change without prior notice. The price displayed at the time of purchase is the final price.
  • We reserve the right to limit the quantities of any products or services we offer.
  • Arrow Office Supply reserves the right to reject an order at its sole discretion without having to provide a reason.

3. Orders and Payment

  • By placing an order, you agree to provide accurate and complete information about yourself.
  • We accept various payment methods, including credit/debit cards, mobile money, and cash on delivery (where available).
  • Payment must be made in full at the time of purchase, unless expressly agreed otherwise in writing.
  • Customers are responsible for ensuring correct payment details are provided.

4. Delivery

  • We aim to deliver your order in a timely manner. However, delivery times may vary depending on product availability, your location, and courier services.
  • Risk of loss or damage passes to the customer once goods have been delivered to the address provided.
  • Arrow Office Supply is not liable for delays, damages, or losses caused by third-party shipping carriers.
  • If items arrive damaged, please notify us immediately so we can advise on replacement or return options.

5. Returns, Refunds & Exchanges

  • We accept returns of unused and unopened items within 7 days of delivery, provided they are in original condition and packaging.
  • Items that have been opened, used, customized, or damaged after delivery are not eligible for return unless faulty.
  • Refunds (where applicable) will be processed through the original payment method within a reasonable timeframe.
  • Return shipping costs (except in cases of faulty goods) are the responsibility of the customer.

6. Intellectual Property

  • All content on this website, including text, graphics, logos, product images, and software, is the property of Arrow Office Supply or its licensors.
  • You may not copy, reproduce, modify, distribute, or use any content without our prior written consent.

7. Privacy & Data Protection

  • We collect and use your personal information only to process orders, provide customer service, and improve our services.
  • We are committed to protecting your data in accordance with the Kenya Data Protection Act (2019).
  • We will not share your personal information with third parties, except where necessary to complete a transaction (e.g., payment processors, delivery partners) or when required by law.

8. Limitation of Liability

  • Arrow Office Supply shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our website or products.
  • Our total liability to you for any claim shall not exceed the total amount paid by you for the products or services purchased.
  • We are not liable for loss of data, business, or profits resulting from the use of our website or products.

9. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, acts of government, power outages, or internet disruptions.

10. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

11. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kenya.

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. It is your responsibility to review these terms periodically for changes.

Thank you for choosing Arrow Office Supply for your stationery needs!

If you have any questions or concerns about these Terms & Conditions, please contact us.

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