Privacy Policy

Arrow Office Supply (“we,” “us,” or “our”) values your privacy and is committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing/shipping address, and payment details when you place an order, create an account, or contact us.
Website Usage Information: IP address, browser type, device information, pages visited, and referral sources to help us improve your shopping experience.
Cookies & Tracking Technologies: To enhance website functionality, remember preferences, and analyze traffic. You may manage or disable cookies through your browser settings.

2. How We Use Your Information

Your information may be used for the following purposes:

Order Processing: To process, confirm, deliver, and provide updates on your purchases.
Customer Support: To respond to inquiries, resolve issues, and improve service quality.
Marketing & Communication: With your consent, to send promotional offers, newsletters, and product updates. You can opt out at any time.
Service Improvement: To analyze trends, monitor performance, and enhance website functionality.

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share information with:

Service Providers: Trusted partners such as payment processors, delivery partners, and IT support providers, strictly for business purposes.
Legal Requirements: Where disclosure is required by law, regulation, or a valid legal request from authorities.

4. Data Security

We employ reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.
However, no system is completely secure, and we cannot guarantee absolute security of data transmitted online.

5. Your Rights & Choices

You may update or correct your personal details through your account on our website.
You may unsubscribe from marketing emails by following the opt-out link in our messages.
You may request access, correction, or deletion of your personal information by contacting us directly.

6. Children’s Privacy

Our website and services are not directed to children under 18 years. We do not knowingly collect personal information from minors without parental or guardian consent.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or business changes. The updated version will always be posted on this page.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:

Arrow Office Supply
📧 Email: arrowofficeke@gmail.com
📞 Phone: +254 713 996 996 / +254 784 996 996
📍 Address: 2nd Floor Valley Arcade on Gitanga Road