Disclaimer Notice
Effective Date: August 2025
Arrow Office Supply (“we”, “us”, “our”) is a stationery and office supplies business operating in Nairobi, Kenya. While we strive for accuracy, clarity, and fairness, by using our website or purchasing any products or services from us, you agree to the following terms:
1. Product Representation
We endeavor to present our products truthfully via descriptions, images, and specifications. However, slight variations in colour, size, shape, or design may occur due to monitor settings, lighting, manufacturing revisions, or other factors beyond our control. Customers are encouraged to review the product information carefully before purchase.
2. Pricing & Availability
Prices, discounts, and stock availability are subject to change without notice. In the event of any error or discrepancy (e.g. typographical, pricing, or stock issues), we reserve the right to correct such error and notify you accordingly. If a product is no longer available, we will either cancel the order or offer an alternative.
3. Warranty, Defects & Returns
Any warranties or guarantees we offer (if any) are in addition to your legal rights under Kenyan law. Defective items must be reported within 7 days of delivery. We are not liable for defects arising from misuse, unauthorized modifications, or ordinary wear and tear.
4. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages (including loss of profit, data, business opportunity) arising from the use of our website, products, services, or inability to access them. Our maximum liability to you shall not exceed the total amount paid by you for the relevant product(s).
This limitation does not apply to loss or damage resulting from death or personal injury caused by our negligence, or any other liability which cannot be excluded under Kenyan law.
5. Use of Website & Third-Party Links
Your use of our website is at your own risk. We provide the website and its content “as is” and without warranties of any kind, whether express or implied, including merchantability or fitness for a particular purpose.
Our site may include links to third-party websites. We do not endorse, control, or guarantee their content, products, or services. Accessing such links is done at your own risk.
6. Indemnification
You agree to indemnify and hold us harmless from any claims, liabilities, losses, damages, costs, or expenses (including legal fees) arising from your misuse of our website, violation of these terms, or infringement of any rights.
7. Governing Law & Jurisdiction
These disclaimers and your use of this website shall be governed by the laws of Kenya. Any disputes arising herefrom shall be submitted to the exclusive jurisdiction of the Kenyan courts.
8. Force Majeure
We are not responsible for failures or delays resulting from events beyond our reasonable control, including but not limited to natural disasters, strikes, power failures, or acts of government.
9. Severability
If any clause in this disclaimer is found to be invalid, unlawful, or unenforceable, that clause shall be severed from the remainder, which remains in full force and effect.
10. Changes to This Disclaimer
We may revise this notice at any time. Any changes become effective as soon as posted. Your continued use of our website or products signifies acceptance of the updated disclaimer.
If you have questions or concerns about this disclaimer, please contact us at: