Refund Policy
At Arrow Office Supply, we are committed to providing our customers with quality stationery and excellent service. If you are unsatisfied with your purchase, we are here to help.
In-Store Purchases:
- Refunds: We offer refunds on unused and unopened items within 7 days of purchase. To be eligible for a refund, the item must be unused, in its original condition, and accompanied by the original receipt.
- Exchanges: If you need to exchange an item for the same product or a different one, please visit our store within 7 days of purchase. The item must be unused, in its original packaging, and accompanied by the original receipt.
Online Purchases:
- Refunds: We offer refunds on unused and unopened items purchased through our online store within 7 days of delivery. To initiate a refund, don’t hesitate to get in touch with our customer service team at contact us with your order number and reason for the return. Once your return is approved, you will be provided with instructions on how to return the item.
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
- Refund Processing: Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, a refund will be processed to your original method of payment within 10 business days. Please note we WILL NOT include the original delivery charge in the refund.
Exceptions:
Please note that certain items are not eligible for refunds or exchanges, including:
- Opened or used items
- Personalized or customised products
- Clearance or sale items
Contact Us:
If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at contact us. We are here to help you!